10 Most Difficult Types Of Employees And How to Deal With Them
The IndecisiveHe takes days to make a decision and then, after it's made, revisits it. Then revisits it again. Then, when things fall apart and he is held responsible for his indecision, he becomes indignant or evasive. "It's not MY fault!"
How to cope: Establish a deadline where the decision must be final, and a default decision that will hold true if no decision is made. When the deadline comes, that's it. Refuse to consider any other alternatives.
The Ultra-CompetitorNo matter how a situation plays out, no matter who gets hurt in the process, the ultra-competitor can't let it go until he's convinced that he's won--and, more importantly, that someone else has lost.
How to cope: Get him focused on having the entire team win, rather than just him. Hint: Vary his bonus so it’s also based on team achievement and not just on individual accomplishment.
The Drama QueenHe automatically turns absolutely everything into a ‘hissy-fit’, replete with pique, umbrage, and a host of other French emotions. He seems to draw energy from the drama, while draining energy from everyone else.
How to cope: Set up boundaries for the behaviour that you won't tolerate. Eject him from any meeting where his behaviour becomes obstructive.
He thrives on the negative attention that comes from ‘dissing’ authority figures and social protocols. He misses deadlines just to prove he doesn't have to follow the rules, and takes up causes without really understanding the implications of his actions.
How to cope: It's all about aiming him at the right enemy. Oddly, these types often do well as "customer advocates" who can take on the bureaucracy in order to see that customers get what they need.
The BoreHe's always ready to give you a presentation - and it's usually one you've seen or heard before. He's got a list of bullet points and is going to read each and every one to you, or know the reason why!
How to cope: Have an written agenda for every meeting with a limited amount of time for presentations. Better yet, make a "no PowerPoint" rule for your meetings with him present. Then stick to it.
The Social (Network) ButterflyHe is convinced that it's productive for him to remain online all day ‘building relationships’ with all your customers. In fact, he's just adding to the day-to-day blather that's such an integral part of the social network.
How to cope: Assign him measurable goals such as a certain number of qualified sales leads that he has to create every week.
The VolcanoHe explodes whenever things don't go the way he thinks they should. He screams at meetings, yells into the telephone, and gets in your face. While he might apologize later, the whole team ends up perpetually walking on eggshells.
How to cope: Raise your own intensity (or you won't be heard), and then refuse to put up with unprofessional behaviour. If necessary, leave the room until he's cooled down.
The ProcrastinatorHe says yes to projects but fails to follow through. As deadlines approach, he can't be found, even via email. When the work is finally turned in (often by others who have covered for him), he'll go on a mini break to "recuperate from the stress."
How to cope: Unfortunately, the only solution here is a little good old-fashioned micromanagement. Lay out frequent (even daily) milestones, and create consequences for missing one - or for failing to report that he missed it.
The Creative GeniusHe's a legend in his own mind... and makes certain that you know about it. He's always talking about the amazing stuff he did in the past and his equally amazing plans for the future. Still, he seldom seems to actually do anything today.
How to cope: Give some lip service to his greatness, then bring him down to earth by breaking a project into chunks and getting him to report on each chunk.
The Panic ButtonSome people really shine in a crisis. Others... not so much! This guy remains calm for days and weeks, but then when a problem has reached its inevitable conclusion, he runs around like a headless chicken.
How to cope: Create an early warning system so that there are fewer surprises. And replace the regular coffee with the decaf on the day the bad news hits.